Frequently Asked Questions


ACCOUNT

Help!...I Forgot My Login/Password! 

No worries!

Your login is simply your email address. To get your password again, go to “my account” at the top of the homepage, click on login page, then click: “forgot your password? Click here” We will send you the password to your email address.


USEFUL INFO

WHICH SIZE DO I CHOOSE FOR CLOTHING?

It is best to check each individual item for size and fit information.  For any further questions you can email us at sales@spritelykids.com. 

WHAT DO THE PRICES SHOWN REPRESENT?

Our prices are posted in USD. Tax is added during checkout.

I MADE A MISTAKE. I WOULD LIKE TO CANCEL OR MODIFY MY ORDER THAT IS IN PROGRESS. IS THAT POSSIBLE?

That depends on how far your order has progressed. Please contact Customer Services, with your number of order and the reference of your product(s) using the contact form, or by email: sales@spritelykids.com

HOW LONG DOES IT TAKE MY ORDER TO BE DISPATCHED?

In most circumstances orders placed before 12pm during Spritelykids working business hours, will be dispatched that day. Nevertheless the preparation and processing time of an order may take longer according to articles, and require between 1 and 2 working days. As soon as your order is ready to be dispatched, you will receive an email of confirmation.

HOW DO I USE MY PROMOTIONAL CODE?

First, make sure of the period of validity of the promotional code. We remind you that the promotional codes are only valid on the products specified on the www.spritelykids.com website. A code is usable only once per person and is not refundable. The codes cannot be applied more than one at a time. If you have a Spritelykids promotional code, you can indicate it to us on the shopping basket page in the “Promotional Codes” zone.

WHICH METHODS OF SHIPPING ARE POSSIBLE?

We use USPS priority 1-2 day domestic delivery.  All International inquiries should email sales@spritelykids.com.

IS IT POSSIBLE TO HAVE GIFT WRAPPING?

YES!  If you wish to have gift wrapping, a section is available during checkout to add this with your order.  You may include a personalized gmessage which will be included in with your gift.


RETURNS

WHAT IS YOUR RETURN POLICY?

The return policy is available on the “Policies” page which is accessible directionally at the bottom of the home page of www.spritelykids.com You may also view it here.

Which articles ordered on the site can be returned?

Return details are available on on the “Policies” page which is accessible directionally at the bottom of the home page of www.spritelykids.com You may also view it here.

Which is the deadline for returning an item?

Deadline details for returns are available on the “Policies” page which is accessible directionally at the bottom of the home page of www.spritelykids.com You may also view it here.

 

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